_Account Manager, Event Solutions

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

• Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients’ packages), etc.
• Present products and services information to corporate accounts
• Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown
• Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
• Ensure customer issues are acknowledged and resolved within 24 hours
• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Develop and actively pursue list of targeted Key Accounts within UK and European countries and create individual plans of action to penetrate these accounts
• Set aggressive goals for annual revenue achievement against each account
• Accurately forecast sales opportunities via pipeline report
• Effectively and accurately manage personal revenue pipeline to maximize all business opportunities
• Monitor and report sales activity within the system
• Perform other duties as assigned
• Bachelor’s degree or equivalent level of skills and experience
• Experience in customer-facing, revenue-generating role
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
• Excellent verbal and written communication skills
• High degree of computer literacy is a must
• This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services
• Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
• Experience selling or managing accounts in SaaS/technology/hospitality space a plus
• Experience working in the Event Management industry a plus

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Strategic Partner Management

• Manage and nurture relationships with key accounts, ensuring that relationships with key decision-makers are continuously developed and strengthened.
• Develop and implement strategic account plans to drive growth and achieve business objectives.
• Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction.
• Facilitate regular business reviews and joint planning sessions to drive shared objectives and maximize partnership value.

Partner Support and Co-Selling

• Support partners in co-sell and referral initiatives with Cvent.
• Collaborate with partners to identify and pursue new business opportunities.
• Facilitate joint marketing and sales efforts to enhance partner collaboration.
• Share strategies and collaborate with internal and external stakeholders to grow revenue
• Identify and unlock new revenue streams by mapping agency relationships within enterprise and commercial accounts
• Act as the connector between Cvent Sales and partner teams, ensuring seamless communication and collaboration.
• Lead enablement initiatives to keep partner teams informed on Cvent’s latest features, product updates, and best practices.
• Support co-selling efforts by sharing strategies, coordinating on joint opportunities, and helping partners position Cvent solutions to their clients.
• Drive expansion efforts within mutual clients by identifying cross-selling and up-selling opportunities.
• Work closely with internal teams to ensure seamless integration and delivery of solutions to clients.
• Support executive level engagement and strategic alignment within accounts to ensure long-term growth and retention.

Program Development and Execution

• Plan, execute, measure, and refine programs that support the goals of the partnerships.
• Work closely with sales leadership to support specific lead generation, client engagement, and new partnership initiatives.
• Advocate and build relationships across teams for deeper collaboration with Commercial and Enterprise sales
• Collaboration with sales leaders from different divisions, guiding teams to collaborate and bring parties together for increased revenue opportunities
• Internal stakeholder calls with Product, Marketing and other teams to share insights from the field to inform Cvent’s partner strategy and product roadmap. Guiding solutions, partners can take to market.
• Bachelor’s degree in Business Administration, Marketing, related fields OR equivalent experience.
• Relevant professional experience in high-performance software sales/account management environments.
• Proven experience in strategic partnership management, key account management, or a similar role.
• Strong understanding of co-selling and referral processes, ideally with experience involving Cvent.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Analytical and strategic thinking abilities to identify growth opportunities.
• Experience in effectively developing, managing, and motivating sales teams.
• Ability to identify and define key sales metrics, measure sales processes, and create goals that drive growth.
• Ability to integrate knowledge across disciplines to include customer retention, solution selling, product demonstrations, and closing contracts.
• Ability to represent Cvent at industry events, client programs and meetings.