_Event Registration & Guest Data Manager (Mid-weight)

Agency:

Omnicom Media

Job Function:

Production

Job Subfunction:

Experiential and Events Production

Job Description

About the Role:
TBC

About the Agency:
Culturally Connected, Seriously Effective.
A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.
Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.
Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.
We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.
Follow us @fuse_agency Visit us online. Find us on LinkedIn

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com
What You Would Get To Do
As a Project Coordinator, you will support the planning and delivery of virtual, in-person, and hybrid events for high-touch clients. You will help coordinate event logistics, budget tracking, registration, transportation, food and beverage, and onsite staffing while contributing creative solutions and exceptional service.

This is an excellent opportunity for an entry-level event planner to build corporate event experience alongside a dynamic team of event professionals. Domestic travel is required.

Your Contributions

• Support the planning and execution of virtual, in-person, and hybrid events.
• Coordinate events from creative concept and initial briefing through delivery and reconciliation.
• Assist with budget management, site selection, hotel and venue coordination, registration, transportation, food and beverage, décor, staffing, name badges, materials, and shipping.
• Support event management teams with onsite execution.
• Keep team members and internal stakeholders informed of relevant logistical details through timely, effective communications.
• Help ensure events adhere to client operating standards.
• Maintain accurate and timely event budgets, invoices, and reconciliations.
• Share best practices and insights regarding suppliers, services, and venues.
• Proactively contribute ideas and creative solutions that enhance each event.

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

• Bachelor’s degree preferred.
• 1–2 years of experience, including entry-level venue sourcing, meeting planning, and team support.
• Proficiency in Microsoft Office applications, including PowerPoint and Excel.
• Ability to build and maintain positive relationships with colleagues, clients, vendors, and suppliers.
• Resourceful, creative problem-solving skills and a collaborative, team-oriented approach.
• Strong organizational and time-management skills, with the ability to manage multiple projects, prioritize demanding workloads, meet strict deadlines, and maintain close attention to detail.
• A calm, proactive, ambitious, and flexible approach to changing priorities and high-pressure situations.
• Ability to collaborate effectively with colleagues at all levels while also working independently.
• Strong communication skills and an empathetic approach when working with teams and clients.
• Willingness to travel 10–20% as required.

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#Hybrid
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Imagination is a global experience design company, founded on the principle of independent creativity. Our live event offering creates big ideas that harness culture to make brands more relevant. Event logistics is an integral team within our Live Production multi-discipline department of experts in their fields.

The role needs to deliver a comprehensive suite of delegate management services and registration systems across multiple client portfolios. Reporting to and supporting the Guest Experience Data Lead, the candidate will have the opportunity to work with the event delivery teams and plan, setup and execute event registration and data management for a diverse range of projects with varying needs. The candidate will also be supporting the data lead on supplier management and platform development needs to ensure the optimum registration technology is available for each event.

The role has a client-facing element, the candidate will be liaising with clients across our portfolio and will be required to build and maintain client relationships.

Key Responsibilities

• Successfully deliver event registration/delegate management solutions for projects across our client portfolio, from the office and onsite as required
• Deliver a seamless guest experience throughout their registration journey
• Support the logistics and event data teams on ad-hoc projects as required. I.E., system troubleshooting, being a helping hand as required to drive projects forward
• Support the Guest Experience Data Lead to research, plan, and develop event registration sites
• Work with the data lead to identify opportunities to improve efficiencies i.e. within registration tools, processes and other resources

Skills, Knowledge & Expertise

• Some experience working with delegate registration/management platforms, ready for the next step in their career in delegate management
• Proven track record of managing and delivering global corporate events
• Some experience within the Technology Solutions and tools for business, has a special interest in the events industry
• Tech savvy, is interested in event registration and client engagement technology
• Maintain and develop both client and third-party supplier relationships
• Understand clients, competition and strategy has experience in b2b client-facing roles
• High proficiency in Microsoft Word, Excel, Google documents and PowerPoint
• Good understanding of information security and business systems, GDPR
• Fluency in additional European Languages would be a significant benefit
• Be an intelligent, ambitious, highly motivated team player, with a commitment to quality, client satisfaction and professionalism
• Must be able to communicate well and build relationships with clients, other departments/colleagues and have a positive, ’can-do’ attitude
• Extremely organised with the ability to prioritise work and deliver under pressure, pro-active with good interpersonal and negotiation skills
• Flexible and adaptable to new challenges and requirements and committed to learn and grow
• Meticulous attention to detail and a creative mind
• Willing and able to travel internationally for work, and from time to time work unsociable hours (inc. weekends) for extended periods

Job Benefits

What we can offer you:

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.

Wellness

• Private Medical Insurance (including discounted gym options)
• Discounted Healthcare Cash Plan
• Help at hand EAP
• In-Office Gym (London office only)
• Life Insurance 4 x salary
• Dedicated DE&I Board

Benefits

• 25 days annual leave
• Birthday day off and gift
• Discretionary Annual Bonus
• Generous Family Leave policies with New Parent Coaching & Support
• Various learning & development platforms for e-learning
• Enhanced pension contribution
• Cyclescheme
• Discounted Private Dental
• Income Protection (Employee)
• Subsidised Electric Car Scheme
• Home technology tax free loan

Perks

• Hybrid Working (3 office days)
• Company socials
• Pet friendly office
• Lunch & Learns
• Wellness webinars
• Educational webinars
• Subsidised Cafe (London office only)