Senior Warehouse Technician
Uxbridge, London

Warehouse On-Site Role

Position Overview
The Senior Warehouse Technician is responsible for facilitating & leading all equipment handling & logistics within the warehouse to include storing, picking, staging, & loading / unloading trucks. This position will support equipment transportation, scanning, tracking, and other warehouse functions and be responsible for performing & overseeing basic equipment quality control (QC) processes and annual physical inventory. The Senior Warehouse Technician will provide direct supervision of warehouse personnel, including scheduling and will report to the Warehouse Supervisor or Warehouse Manager.

Key Job Responsibilities
Inbound/Outbound Order Processing
• Pick, scan, and stage outgoing equipment for transport.
• Sort, scan, and perform QC on incoming equipment.
• Perform and support all Quality Control processes and procedures.
• Re-shelf equipment after gear is sorted and QC process completed.
• Utilise software to manage pick lists and track equipment orders.
• Perform annual physical inventory of equipment.
• Load and unload equipment from vans, trucks, and tractor-trailers.
• Assist with equipment deliveries or on show site as directed.

Staff Development
• Manage scheduling and work with and back up Warehouse Supervisor with any management duties.
• See the Bigger Picture - Assist in training warehouse staff on all policies, standard operation procedures, and Encore service expectations.
• Value People - Serve as a mentor for new hires and as-needed labour.
• Deliver World Class Service - Model and reinforce a positive working environment centred on Company values.
• Maintain a positive employee relations environment for all employees including employee motivation, coaching and counselling.

Logistics and Transportation
• Prepare and process shipments to ship small parcel, LTL and via internal fleet
• Ability to operate industrial powered forklifts including (i.e. Sit-down, reach, stock picker and powered pallet jack)

Safety
• Perform daily checklists on forklifts and other equipment within the warehouse
• Participate in safety team initiatives

Warehouse Housekeeping
• Clean and maintain a safe work area
• Maintain equipment as necessary

Customer Service & Staff Supervision
• Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments
• Maintain a working knowledge of equipment
• Supervise warehouse, including scheduling shifts, providing work assignments, direction and oversight of all asset management and quality control processes

Systems Knowledge
• Understands company processes and all systems used to manage warehouse functions, follows procedures and completes systems entry and paperwork accurately.
• Interact with other staff, internal customers, and outside vendors. Manage system pick-lists & order entry as necessary.

Job Qualifications
• 3 to 5 years' experience in warehouse environment
• Ability to follow written and verbal instructions
• Strong communication skills with other team members, site leadership team and internal and external customers
• Organisational skills with an attention to detail and accuracy
• Ability to multi-task while working in a fast paced environment
• Basic computer skills with an emphasis on Microsoft Office
• Experience using an RF based WMS system (preferred)
• Experience operating industrial forklift equipment

Competencies
Deliver World Class Service
• Hospitality
• Ownership

Do The Right Thing
• Instills Trust
• Safety Conscious

Drive Results
• Action Oriented

See The Big Picture
• Tech Savvy

Value People
• Communicates Effectively

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